Shipping policy

Shipping Policy

Order Processing

Orders are usually processed within 1–3 days after payment is confirmed.

Please note:

  • Orders are not processed on weekends or public holidays.

  • During busy periods, product launches, or holiday seasons, processing times may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Times

Estimated shipping times vary depending on the destination country and local carrier operations.

Average Delivery Times

  • Europe: 7–12 days

  • United Kingdom: 7–11 days

  • United States & Canada: 7–14 days

  • Australia & New Zealand: 9–15 days

  • Rest of the World: 10–20 days

Most customers receive their order within approximately 8–14 days from the date of purchase.

Please understand that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, Relief X may offer:

  • Free shipping promotions

  • Discounted international shipping

  • Limited-time shipping offers

Any active promotion will automatically appear during checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

Tracking updates may take up to several days to appear after shipment confirmation, especially during customs processing or international transit.

If you cannot find your tracking email, please check your spam or promotions folder before contacting support.

Incorrect Shipping Information

Customers are responsible for entering the correct shipping address during checkout.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping fees may apply for reshipment.

If you notice an error in your shipping details, please contact us as soon as possible before your order is dispatched.

Shipping Disruptions & Exceptions

Delivery times may occasionally be affected by circumstances outside of our control.

This may include:

  • Customs inspections

  • Severe weather conditions

  • Airline or transportation disruptions

  • International strikes

  • Public holidays

  • Geopolitical events

  • High seasonal shipping volumes

Certain countries or regions may experience temporary shipping suspensions or extended delivery times due to carrier limitations or international logistics disruptions.

Tracking updates may also occasionally refresh slower than normal while packages are in transit.

Shipping Availability

While we ship to most countries worldwide, some locations may have exceptionally high shipping costs or limited carrier availability.

In rare situations, Relief X reserves the right to cancel and refund an order before shipment if:

  • Shipping costs are significantly higher than expected

  • Delivery to the destination is considered too risky or unreliable

  • Carrier services become temporarily unavailable for a specific region

If this happens, we will contact you using the email address provided during checkout.

Lost, Delayed, or Stolen Packages

Relief X is not responsible for delays caused by:

  • Customs clearance

  • Carrier disruptions

  • Weather conditions

  • Incorrect shipping information

  • Local delivery issues

If your package appears significantly delayed, please contact the shipping carrier first using your tracking number.

Packages marked as “Delivered” by the carrier are considered successfully delivered.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other local fees depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated.

Multiple Shipments

Orders containing multiple items may occasionally arrive in separate packages depending on stock availability and warehouse logistics.

If this happens, you may receive multiple tracking numbers.

Contact

If you have questions regarding your order, shipping, or tracking information, please contact us through the contact page on our website or by email info@reliefx.co.