FAQs
1. How can I contact you?
You can contact us by sending an email to reliefxusa@gmail.com.
2. Where are your products shipped from?
Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.
3. How long does shipping take?
The shipping time varies depending on the product and the destination. Generally, it takes between 10-30 days for your order to arrive. Please note that due to the current global situation, there may be some delays in shipping times. We appreciate your patience.
4. Do you offer free shipping?
Yes, we offer free shipping on all orders. There are no additional charges for shipping.
5. What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can contact us within 30 days of receiving your item to request a return. Please refer to our refund policy for more details.
6. Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, it cannot be canceled.
7. Are your products safe to use?
Yes, all our products go through rigorous quality control processes to ensure they are safe to use. However, we recommend reading the product instructions and guidelines carefully before use.
8. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity, please contact us for more information.
9. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.
10. Do you offer customer support?
Yes, we have a dedicated customer support team ready to assist you with any questions or concerns you may have. You can reach out to us via email at reliefxusa@gmail.com and we will respond to you as soon as possible.