FAQ

Frequently Asked Questions

Contact Information

For any inquiries or assistance about your order, a return or anything else,  you can reach out to us via email at info@reliefx.co. Our customer support team is committed to providing quick and helpful responses.

Shipping Details

We know how exciting it is to receive your order! That's why we work with personal suppliers - exclusively delivering to us - from around the world to bring you high-quality products and a wide selection. Shipping typically takes 3 to 14 days, depending on where you are.

Shipping Costs

Shipping is always free! No extra charges—just great products delivered right to your door.

Order Tracking

We want you to feel confident about your purchase. As soon as your order ships, we'll send a tracking number to your email, so you can keep an eye on your delivery every step of the way.

Returns and Cancellations

We hope you love your purchase, but if you don’t, we’ve got you covered with our 30-day return policy. Simply reach out within 30 days of receiving your order, and we’ll walk you through the process.

Need to cancel? No worries—just let us know before your order ships, and we’ll take care of it. If your order is already on its way, we’ll help you with our easy return process instead.

Product Safety

Your safety and satisfaction are our top priorities. Every product we offer undergoes strict quality checks. We do advise you to take a moment to review the product instructions to get the best out of your purchase.

Wholesale and Bulk Orders

Looking to stock up? We’re happy to offer wholesale and bulk discounts on select products. Get in touch with us for more details—we’d love to help you find the best deal.